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But they seem to be clueless what the problem could be. I understand that this is an exceptional problem, but it is still frustrating. Any further ideas are highly appreciated!
What system is this that is having the problem, i. Can you post an Acronis Service Report zip file to the forum for us to take a look at from the problem system? If you are getting "The subkey cannot be found" message during installation have a look at the link below:. You will find in the link another link to a Microsoft Fix It tool that corrects installation issues.
It may be helpful in solving your issue. Using VSS Doctor. However, I have run sysinternals process monitor, as suggested, which has recorded the entire installation process. I'm not sure what I should be looking for in the log-file to identify any problems.
It is approx. I will provide you with the details of my problem system later tonight. I'm running a regular HD resolution. Berthold, did you open a support case with Acronis for this yet. With your license you get a year of tech support.
This looks like it needs some Acronis investigation as the subkey error appears to be a known problem and the fix that is currently supplied is not working even on a fresh Windows 10 install.
If you could give them a copy of the 1Gb sysinternal report as well, that might be useful. They can give you an FTP link to upload to with your support case. I just read some of the earlier posts - I've sent a PM to support engineer, Ekaterina to ask if she can help take a look. Hopefully someone will reach out to you in the not too distant future. I have already opened a case and will try to upload the sysinternals procmon report. I have meanwhile been provided with a link to the FTP-server.
I will keep you in the loop. Any idea Ekaterina may have is of course highly appreciated! To localize the issue I would suggest you to disconnect all the external storage and peripheral devices and reattempt the installation. If it hangs at the end again - terminate the installer from Task Manager after several minutes of waiting. In addition to Microsoft chkdsk tool, it also worth running "Full Diagnostic Scan" with Intel SSD Toolbox as it may reveal issues that chkdsk is not capable of recognizing.
Acronis Disk Report could be helpful in further investigation. It would show if there is an existing partition with ASZ type or not. If there is - consider the possibility of deleting it as it must be somehow damaged and preventing the installation of Acronis True Image Of course, all the backups stored there would be gone, but that may help with the installation issue. I am sure that we will finally get it fixed for you and you will be able to install and use the program normally.
Please stay in contact with my colleagues from German Support Team. ASZ: I'm not sure whether I created one in the past. However, I formatted the C:-drive and deleted all existing partitions, recreated the necessary partitions with Windows 10 clean install and did a full clean install of Windows 10 Pro 64bit. Wouldn't that process have wiped-out any existing ASZ? I also updated the BIOS of my motherboard, just in case that somehow this would have been the reason of the problem, but it didn't help to solve the problem.
There are no peripherals other than a monitor, a mouse and a keyboard as well as a connection to the network via a patch cable. I did run chkdsk, which did not reveal any problems.
It goes on forever trying to read the SSD. I also ran a MS tool to identify any missing or corrupted system files. The tool did not detect any problems.
I have also downloaded the Intel Firmware Upgrade Tool and created a bootable image. I have not yet tried to look for a more recent firmware for my SSD drive, but have planned to do that tonight. If there is one, I will install it and afterwards play-back the Acronis image. Update: I uploaded the report to the Acronis server. I seem to have the same problem as Berthold. I have 3 PCs and this failure is only on one of them. Capture only changes made after an initial image backup, and save time and storage space.
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